IT Level 3

IT Level 3 EngineerPosition OverviewWe are seeking a highly skilled IT Level 3 Engineer to provide advanced technical support and operational oversight for managed service provider (MSP) clients. The candidate will be responsible for handling backups, virus remediation, end-user desktop support, RMM monitoring, and ticket dispatching. This role requires proficiency with ConnectWise RMM and Autotask PSA, along with the ability to work independently in a fast-paced environment.Key Responsibilities System Security & Maintenance Manage and monitor backups to ensure data integrity. Identify, troubleshoot, and resolve virus and malware issues. End-User Support Provide advanced desktop support for end users. Resolve escalated technical issues efficiently and professionally. RMM & Ticketing Oversee ConnectWise RMM dashboards for proactive monitoring. Dispatch and manage tickets within Autotask PSA. Ensure timely resolution and escalation of support requests. Client & Team Coordination Communicate effectively with clients and internal teams. Maintain documentation of processes, incidents, and resolutions. Work Schedule (EST) 2:00 -10PM EST with Saturday shifts QualificationsEducation & Experience Bachelor's degree in Information Technology, Computer Science, or related field preferred. Minimum 3–5 years of IT support experience, with at least 2 years in a Level 3 role. Prior experience working with US or UK-based MSP companies is strongly preferred. Technical Skills Proficiency in ConnectWise RMM and Autotask PSA. Strong knowledge of backup solutions, antivirus tools, and desktop support. Familiarity with Windows and Mac operating systems, networking fundamentals, and remote troubleshooting. Originally posted on Himalayas