(Senior) Project Lead / Operations Manager (m/f/d) | German Required

Your MissionTo set up and further develop a customer service project for one of our clients, we are looking for a (Senior) Project Lead / Operations Manager (m/f/d) to join our headquarters in Munich or our offices in Berlin or Halle in a hybrid model as soon as possible. In this position, you build processes and structures from scratch, take full end-to-end ownership of the project, lead several Team Leads and actively drive the further development of our entire operations setup.Your TasksBuilding and further developing scalable processes and operating models along the entire customer journeyEnd-to-end responsibility for the project, including performance management, as the central point of contact for our clientsManaging client relationships and stakeholders confidently, including handling escalationsLeading and developing Team Leads as well as permanent and freelance team membersSteering the project via KPIs, dashboards and quality criteria and turning insights into concrete measuresClose collaboration with Recruiting, Training, Quality and TechActively shaping the strategic development of our operations setupYour SkillsetProven experience in operations or project management, including building projects, structures or processes from scratch, not just running existing onesLeadership experience, ideally including leading other leads or remote teamsEntrepreneurial thinking and decisiveness, even in dynamic situationsHands-on mentality combined with high standards for quality and efficiencyStrong analytical skills and a solid understanding of KPIsClear, reliable communication in German and EnglishIdeally a business-related academic backgroundYour Success Goals in the First YearEstablishing and stabilizing the Team Lead structure for the projectDefined and documented processes along the customer journeyAchieving the agreed KPI targets (e.g. customer satisfaction, efficiency)Your Winning DealYour benefits: In addition to 30 days of vacation, we offer a JobLunch subsidy (€69 per month), a Givve card (topped up with €50 every month) or alternatively a subsidized Wellpass membership, discounts via Corporate Benefits, the option of JobRad bike leasing, contributions to your retirement savings (company pension scheme and capital-forming benefits) as well as amazing team and company events.Your workplace: You work in a flexible hybrid model from one of our modern, dog-friendly offices and can also spend up to 2 weeks per year on workation within the EU (*applies only to employees with an EU passport).Your footprint: A position in a profitable company where you have the freedom and trust to help shape it and work with us on the "future of work".Our values: We stand out with an open, authentic culture and a high-performing, humorous team that is already looking forward to making bold decisions with you and breaking new ground that leads us to sustainable success.Your opportunity: From day one, you have the chance to take on responsibility, drive innovation and grow both the company and yourself together with a team of experts. About usAre you looking for a profitable scale-up that offers you long-term prospects and a disruptive business model with a growth-oriented corporate culture? Do you also want to grow beyond the usual standards, bring your own initiative and appreciate actively shaping topics? Then yoummday is the right place for you! yoummday: “You made my day” - As an innovative SaaS platform, we connect companies with highly qualified freelance call center agents (“Talents”) worldwide. Our digital solution enables flexible, scalable and efficient customer support - without the need for traditional call center structures. We are a family-run Munich-based scale-up with over 350 employees (“Daymakers”) at 5 locations in Europe and 1 in the USA - further growth is inevitable ;). Become part of our team and set new standards in AI-supported customer service with us to create smart, data-driven solutions that inspire. At yoummday, we value diversity and equal opportunities. We welcome applications regardless of gender, background, age, sexual orientation, religion, or disability. Different perspectives make us stronger – which is why we actively promote an inclusive work environment where everyone can reach their full potential.Find more English Speaking Jobs in Germany on Arbeitnow