Client Experience Coordinator

Overview Life atMedxcel: Where purpose meets opportunityMedxcelis here to lead the transformation of healthcare facilities management by incorporatinga new approachto providing services. Createdby healthcare, forhealthcare, we have a dedicated focus on our people and customers, as well as providing tools, processes, support resources, dataanalyticsand insource strategies that drive results.Your future roleat a glance Location: RemoteFacility:  Home Office Department: Facilities Schedule: Day shift | Full-timeShift- Sun, Wed, Thur, Fri 8:30am-7pm ESTBenefits that help you thriveComprehensive health coverage:medical, dental, vision, prescriptioncoverageand HSA/FSA optionsFinancial security & retirement: employer-matched 403(b), planning and hardship resources,disabilityand life insuranceTime torecharge:pro-rated paid time off (PTO) and holidaysCareer growth: Tuitionreimbursement, ongoing professionaldevelopmentand online learningEmotional well-being: Employee Assistance Program, counseling and peer support, spiritualcareand stress management resourcesFamily support:parental leave, adoptionassistanceand family benefitsBenefit options and eligibility vary by position, scheduledhoursand location. Benefits are subject to change at any time. Your recruiter will provide the most up-to-date details during the hiring process.ResponsibilitiesHowyou’llmake an impactinthis roleManage high volumes of incoming calls, emails, andvoicemailsprofessionally, using active listening and critical thinking to analyze caller needs and resolve issues.Accurately categorize and prioritize requests within a case management system for scheduling, while swiftly escalating emergencies to key leadership stakeholders.Use logic, reasoning, and available resources to provideaccurateinformation, perform necessary follow-up, and adapt quickly to shifting processes and training updates.Assistwith data entry, analysis, and peer shadowing, while performing specialized tasks on behalf of other support departments as requested.Require exceptional communication, judgment, and composure under pressure to diffuse tense situations while simultaneously navigating multiple computer applications in a fast-paced environment. Qualifications Whatminimumrequirementsyou’llneedEducation:High school diploma or equivalentExperience:Ability to type 40 words per minuteExperience with Microsoft Office Originally posted on Himalayas